Flying Frog
Practical

Terms of sale.

What you can hold us to, written the way we would want to read it.

  1. 01

    Who you are dealing with

    Flying Frog Coffee Roasters, a specialty coffee roastery at Steigereiland, Amsterdam, Netherlands. All correspondence about an order goes to info@flyingfrogcoffee.com and is answered within one working day.

  2. 02

    When the agreement starts

    An order becomes an agreement when we send you the order confirmation by email. Until then we may decline an order — for example if a lot has sold out between your checkout and our confirmation — and anything already paid is refunded in full.

  3. 03

    Prices

    All prices are in euro and include Dutch VAT. Shipping is shown separately at checkout before you pay. We may change prices for future releases, but never after your order is confirmed.

  4. 04

    Payment

    Payment is taken at checkout by iDEAL, credit or debit card, or PayPal. Payments are processed by our payment providers; we never see or store your card details.

  5. 05

    Delivery

    We roast to order and dispatch on the next roast day, normally within two working days. Delivery times quoted on the shipping page are the carrier's estimates, not guarantees. Risk passes to you when the parcel is delivered to the address you gave us.

  6. 06

    Cancellation and returns

    Consumers in the European Union may withdraw from a purchase within fourteen days of delivery. Because roasted coffee is a perishable food, this right does not extend to bags whose seal has been broken. The full procedure is set out on the shipping and returns page.

  7. 07

    Conformity

    The coffee you receive will match the description, weight and roast date shown at the time of ordering. Coffee is an agricultural product: harvest, lot size and availability change, and a sold-out lot is not replaced with a different one without asking you first.

  8. 08

    Accuracy of what we publish

    Altitudes, varieties, processing methods, roast telemetry and cupping notes are recorded from the producer's documentation and our own roast and cupping logs. Where a figure is a measurement it is stated as measured; where it is an assessment, it is ours.

  9. 09

    Liability

    We are liable for damage caused by our own failure to perform the agreement, up to the value of the order concerned. Nothing here limits your statutory rights as a consumer under Dutch and European law.

  10. 10

    Complaints

    Write to info@flyingfrogcoffee.com with your order number. We answer complaints within one working day and aim to resolve them within fourteen days. Consumers may also use the European Commission's online dispute resolution platform.

  11. 11

    Applicable law

    Dutch law applies to these terms and to every agreement made under them. Disputes are heard by the competent court in Amsterdam, without affecting a consumer's right to bring proceedings in their own place of residence.