Shipping & returns.
Roasted to order, sent on the next roast day, tracked to your door.
Netherlands
PostNL or DHL
Delivery
1–2 working days
Cost
€4,95 under €35 · €2,95 from €35 to €69,99
Free from
Free from €70
Tracked. Fits the letterbox up to two 250 g bags.
Amsterdam pickup
Collected at the roastery
Delivery
By appointment
Cost
Free
Free from
Always free
Write to us and we agree a morning on Steigereiland.
European Union
PostNL International
Delivery
2–6 working days
Cost
€9,95
Free from
Free from €75
Tracked to the door. Duties do not apply within the EU.
We roast first, then pack.
Nothing sits on a shelf waiting for an order. Your bags are roasted in the next small batch and packed the same day, which means most orders leave within two working days. The roast date is printed on every bag, so you can plan the rest rather than guess it.
You will receive a tracking link when the parcel is handed over. Amsterdam deliveries are brought by bike and we write ahead to agree a window.
Read the questions and answersIf it is not right, tell us.
- Right of withdrawal
- As a consumer in the EU you may cancel an order within fourteen days of receiving it. Write to info@flyingfrogcoffee.com and send the goods back within fourteen days of that notice. We refund the purchase price and the standard outbound shipping within fourteen days of the return arriving.
- Sealed bags
- Coffee is a perishable food. Bags that have been opened, or whose seal has been broken, cannot be returned for hygiene reasons. Unopened bags in their original condition can.
- Return postage
- The cost of sending an order back is yours, unless the parcel arrived damaged, incomplete or not as described — in which case we pay it.
- Damaged or wrong parcels
- Send a photograph within fourteen days of delivery. We replace the coffee or refund it in full, whichever you prefer, and we do not ask for the damaged bag back.
- Coffee you simply did not enjoy
- Write to us anyway. Tell us how you brewed it and we will help you dial it in, or send something from the shelf that suits you better. It is not a policy, it is how we would like to be treated.
Returns and questions: info@flyingfrogcoffee.com. Full conditions are on the terms of sale page.